CTS3255G1

Whether learning the foundations or taking your career to the next level, a Google IT Certificate opens doors to in-demand jobs. IT Support involves troubleshooting and problem solving to help computers and networks run smoothly, while providing great customer service along the way. This hands-on, practical course provides the skills needed for an introductory level job in IT support, with no relevant experience required. Main topics include troubleshooting and customer care, networking, operating systems, system administration, and security. Upon successful completion, students will earn the Google IT Support Technician certificate. This course is one of six short-courses in the Google IT programming suite. ***** Technology and Software Requirements: Students will need a computer with internet access, streaming video capabilities and Coursera.